If your HP OfficeJet Pro 8035 won't print, you're dealing with one of the most common issues reported by home office and small business users. This all-in-one printer typically delivers reliable performance, but when print jobs stall, documents queue without output, or the printer shows offline status, productive work stops quickly. The good news: most HP OfficeJet Pro 8035 won't print cases resolve without hardware replacement. This guide covers the systematic troubleshooting approach our certified technicians use to restore printing functionality, from simple connectivity checks to deeper driver and spooler repairs.
Initial Quick Checks for Your HP OfficeJet Pro 8035
Before diving into advanced troubleshooting, verify these fundamentals that commonly cause HP OfficeJet Pro 8035 won't print scenarios. These checks take under five minutes and eliminate the majority of simple causes.
1
Verify Power and Display Status: Confirm the printer powers on and shows a ready state on the 2.65-inch color touchscreen. If the screen is blank, check the power cord connection at both the printer and wall outlet. Try a different outlet—preferably one without a surge protector or UPS, as these can sometimes cause power inconsistencies. The OfficeJet Pro 8035 uses an internal power supply (no external brick), so a firm connection at the rear panel is essential.
2
Check Paper and Ink Cartridges: Open the cartridge access door and verify all four HP 910 or 910XL cartridges (black, cyan, magenta, yellow) are properly seated with protective tape removed. On the touchscreen, tap the ink icon to view estimated levels. For paper, remove the input tray, fan the stack to prevent sticking, and reload with no more than 225 sheets. Ensure paper guides are snug against the stack edges—misalignment triggers false jam errors that stop all printing.
3
Test Network and USB Connectivity: For wireless setups, press the Information button (i) to print a network configuration page. Look for "Connected" status and a valid IP address. If the printer shows IP 0.0.0.0 or "Not Connected," restart your router and run Wireless Setup Wizard from the touchscreen (Settings > Network Setup > Wireless Settings > Wireless Setup Wizard). For USB connections, try a different cable—preferably under 6 feet—and a different USB port on your computer, avoiding USB hubs.
Advanced Troubleshooting and Software Fixes
When basic checks don't resolve why your HP OfficeJet Pro 8035 won't print, the issue typically lies in Windows print spooler corruption, outdated drivers, or stuck print jobs. These steps require administrator access to your computer.
4
Clear the Print Queue and Restart Print Spooler: On Windows, press Windows key + R, type "services.msc," and press Enter. Scroll to Print Spooler, right-click, and select Stop. Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS—delete all files in this folder (these are stuck print jobs). Return to Services, right-click Print Spooler, and select Start. On Mac, go to System Settings > Printers & Scanners, select your OfficeJet Pro 8035, and click "Open Print Queue" to cancel all documents, then reset the printing system by right-clicking the printer list and selecting "Reset printing system."
5
Remove and Reinstall HP Smart/Drivers: Download the latest HP Smart app from 123.hp.com or the Microsoft Store. Uninstall existing HP printer software via Settings > Apps > Installed apps. Restart your computer, then run HP Smart and select "Set up a new printer." The app automatically detects your OfficeJet Pro 8035 on the network and installs the correct full-feature driver (version 51.x or newer for Windows 11 compatibility). For manual driver installation without HP Smart, use the HP Universal Print Driver (UPD) PCL6 from HP's support site, selecting the specific OfficeJet Pro 8035 model.
6
Run HP Print and Scan Doctor: HP's dedicated diagnostic tool identifies and repairs many HP OfficeJet Pro 8035 won't print causes automatically. Download HP Print and Scan Doctor 5.7.4 or newer from HP's support website. Launch the tool, select your printer, and choose "Fix Printing." The utility checks driver integrity, connectivity, print spooler status, and hardware functionality, providing specific repair options for any failures detected. Run this tool after completing steps 4 and 5 if issues persist.
⚠️ Important: Never force paper through the OfficeJet Pro 8035 paper path or use compressed air to clean internal sensors—this can damage the delicate paper feed mechanism or dislodge optical sensors. For physical cleaning, use only a lint-free cloth slightly dampened with distilled water on exterior surfaces, and run the automated "Clean Page Smears" function from the printer's Tools menu for internal roller maintenance.
Frequently Asked Questions
Why does my HP OfficeJet Pro 8035 say it's offline when it's connected to Wi-Fi?
Windows often incorrectly reports printers as offline due to SNMP communication failures. Disable this by going to Control Panel > Devices and Printers, right-clicking your OfficeJet Pro 8035, selecting Printer Properties > Ports tab, then clicking "Configure Port" and unchecking "SNMP Status Enabled." Alternatively, use the HP Smart app's "Diagnose & Fix" feature, which automatically corrects this common Windows quirk.
Can I print if one ink cartridge is empty in my OfficeJet Pro 8035?
No—HP's thermal inkjet design requires all cartridges to have sufficient ink for printhead protection. The OfficeJet Pro 8035 enforces this to prevent permanent printhead damage. Even black-only documents require color cartridges. For occasional black-only printing, consider enabling "Grayscale" in print settings, but you'll still need functional color cartridges installed. Third-party cartridges may trigger false "empty" warnings; genuine HP 910/910XL cartridges provide the most reliable operation.
How do I update firmware on my HP OfficeJet Pro 8035 when it won't print?
Firmware updates can resolve HP OfficeJet Pro 8035 won't print issues caused by software bugs. Since direct printing is unavailable, update via the embedded web server: find your printer's IP address from the network config page, enter it in any web browser, navigate to the Tools or Web Services tab, and select firmware update. Alternatively, HP Smart automatically prompts for firmware updates when the printer is connected—ensure your computer has internet access and the printer shows "Ready" status on the touchscreen during this process.
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