Why is my Epson SureColor F570 paper jam?

Common causes include driver issues, connectivity problems, outdated firmware, and hardware malfunctions. Follow our step-by-step guide to diagnose and fix your Epson SureColor F570.

How do I fix Epson SureColor F570 paper jam?

Start by checking your printer connections, updating drivers, and running the built-in troubleshooting utility. Our guide below provides detailed steps for resolving Epson SureColor F570 paper jam.

When should I call a technician for my Epson SureColor F570?

If basic troubleshooting doesn't resolve the paper jam issue, or if you hear unusual noises, smell burning, or see error codes, it's time to contact a certified Epson printer technician.

Epson SureColor F570 Paper Jam

The Epson SureColor F570 is a professional dye-sublimation printer designed for producing high-quality transfers on roll-fed media. Paper jams in this 24-inch wide-format printer typically occur due to improper roll loading, incorrect tension settings, media curling, or debris accumulation in the paper path. Unlike standard desktop printers, the F570's roll-to-roll mechanism requires precise alignment and careful handling to prevent misfeeds and jams that can damage both your print job and the printer's internal components.

Immediate Actions to Take

When you encounter an Epson SureColor F570 paper jam, stop all printing immediately. Continuing to operate the printer with jammed media can tear the substrate, leaving fragments inside the mechanism that cause recurring jams or damage the platen and print head. The F570's control panel will display a specific jam error code—note this code as it indicates the jam location.

Step-by-Step Jam Clearance Procedure

Power Down Safely: Press the power button on the control panel and wait for the print head to park in its home position. Unplug the power cord from the rear of the printer. This prevents accidental head movement during removal and protects the F570's precision thermal print head assembly from damage.

Open the Top Cover: Lift the top cover completely and secure it in the open position. Examine the visible paper path from the roll holder through the rear feed area. Look for the jammed media—on the F570, jams most commonly occur at the tension bar, the pinch rollers, or just before the platen. Gently pull the media in the direction of normal travel; never force backward against the feed mechanism.

Check the Roll Holder and Tension Assembly: Remove the roll from the spindle holders. Inspect the tension bars on both sides—the F570 uses adjustable tension to maintain proper media feed. If the jam occurred during initial loading, the media likely slipped from the tension rollers. Clean the tension rollers with a lint-free cloth dampened with isopropyl alcohol to remove any adhesive residue or ink buildup that reduces grip.

Inspect the Pinch Roller Area: The F570 has multiple pinch rollers that press the media against the platen. With the top cover open, manually rotate the platen to expose all pinch rollers. Check for torn fragments lodged under the rollers or on the platen surface. Use tweezers to remove any debris. Verify that all pinch rollers move freely and apply even pressure—stiff or damaged rollers require replacement to prevent future jams.

Clear the Ejection Path: Open the front cover and check the output area. For the F570, jams near the cutter assembly are common when using thicker transfer papers. Remove any crumpled media from the cutter path. Inspect the cutter blade for material buildup and clean carefully. Ensure the output tray is properly extended and not obstructing the ejection path.

Reload and Test: Reinstall the roll media, ensuring it feeds straight through the tension assembly and under all pinch rollers. The F570 requires approximately 2 inches of leader past the platen for proper detection. Close all covers, reconnect power, and use the control panel to run a "Load/Eject" test from the maintenance menu. Print a nozzle check pattern to confirm normal operation before resuming production jobs.

⚠️ Important: Never use sharp metal tools to remove jammed media from the Epson SureColor F570. The print head, platen, and encoder strip are precision components easily scratched or misaligned. Metal tools can puncture the thermal elements on the print head, resulting in costly replacement. Always use plastic tweezers or your hands for jam clearance.

Preventing Future Paper Jams

Proper media storage significantly reduces Epson SureColor F570 paper jam occurrences. Store transfer paper rolls in their original packaging in a climate-controlled environment—humidity above 60% causes paper curling and edge waviness that triggers feed errors. Always use the correct spindle size for your roll diameter; the F570 supports 2-inch and 3-inch core adapters. Before loading, remove any damaged outer layers that may have absorbed moisture. Set the media type correctly in the Epson Control Dashboard software—incorrect thickness settings apply wrong pinch roller pressure, causing either slippage or excessive friction that leads to jams.

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Frequently Asked Questions

Why does my Epson SureColor F570 keep jamming at the same spot?

Recurring jams at identical locations indicate a mechanical issue rather than operator error. Inspect the pinch rollers and platen at that specific point for flat spots, contamination, or wear. The encoder strip behind the platen may also have debris affecting position tracking. Run the printer's built-in roller cleaning cycle and manually clean with isopropyl alcohol. If problems persist, the tension assembly or a specific pinch roller may need replacement through authorized printer repair service.

Can I use third-party sublimation paper in the F570 without causing jams?

While the F570 accepts various dye-sublimation media, inconsistent paper thickness and coating quality from third-party suppliers frequently cause feed issues. Budget papers often have irregular edges or excessive curling that conflicts with the F570's precision roll feed mechanism. For reliable operation, use Epson DS transfer paper or verified compatible brands with consistent 95-105 gsm weight. Always verify that your selected media is within the F570's specified thickness range of 0.003 to 0.02 inches.

The control panel shows error 000041—what does this mean for jam troubleshooting?

Error 000041 on the SureColor F570 indicates a paper feed timeout, meaning the media did not reach or clear a sensor within the expected timeframe. This typically occurs with jams, but can also indicate sensor obstruction or failure. After clearing any visible jam, power cycle the printer. If the error returns without media present, inspect the photo sensors along the paper path for dust or ink overspray. Gently clean sensor windows with a cotton swab. Persistent sensor errors require professional printer support for component replacement.